Thursday, February 12, 2009

Comcast Strikes Back

I usually try to distract myself from the thoughts and feelings I have about Comcast, I think it is a waste of time and nothing good will come out of it... until I read "The Dark Lord of Broadband Tries to Fix Comcast's Image" published in Wired Magazine - I strongly suggest you to read it all. Like many other users (advanced someone might argue) I have experienced the blocking of my P2P connections, the lack of Net neutrality, the terrible cable service (I still can't see CNN, the stupid box keeps saying "channel will be available soon"), the poor customer service and basically the absence of common sense. So, in spite of the lost battle Comcast has been able to strike back on us by capping the broadband access to 250GB.



So, I did cancel my account in favor to get my wife signed up as a new customer and get one of the offers and save some money. But we were charged for the installation (around 65 bucks) of an old and used DVR that does not provide HD channels, they say we got high speed Internet of up to 6Mbps but honestly it is never that fast, actually I rather prefer to stay at work since my Internet access is faster. Anyway, in the spirit of the story/article nicely written by Daniel Roth and the many websites dedicated to this company (examples here, here and here), I just would like to add... Comcast SUCKS!!!

As soon as possible we'll move to some other provider even though I don't really think the other ones are a lot better, but at least our money won't be in Robert's pockets.

Anticomcastically.

1 comment:

  1. I work for Comcast and I would like to assist. I can reach out to my contacts to assist with your connection issue. I will also look talk to my contacts about the installation charge.

    If you are interested in my assistance, please send me the phone number listed on the account so that I can assist further.

    I also wanted to let you know that we are really trying hard to improve the service that we provide to our customer. I know we have a lot to do and we are making progress, but we are not there yet.

    Best Regards,

    Mark Casem
    Comcast Corp.
    National Customer Operations
    We_Can_Help@cable.comcast.com

    ReplyDelete